Terms & Conditions

Please read these Terms & Conditions carefully

Please read these Terms & Conditions carefully

Here are the details of JK WebApp website project terms. When we collaborate, they are designed to support both parties. Sometimes a longer contract may be negotiated, but this page provides a general understanding of the agreements we have. The terms mainly apply to web design projects, although they also cover domain names and online hosting.

Before the Work Starts

Specification Agreement: Before starting any project-related work, a detailed specification will be mutually agreed upon. This includes the provision of all necessary website content and a clear agreement on required functionality.

Estimates vs. Final Pricing: Any estimate provided prior to finalizing the complete specification is only a preliminary work estimate. Once the full specification is confirmed, the final project pricing may be adjusted accordingly.

Project Confirmation: After the specification is approved, the client will receive the final price along with an approximate project start date and completion timeline, subject to timely payment of the required deposit.

Payments and Deposit

Deposit Requirement: A 60% deposit is required once project pricing has been agreed upon. Work will only commence after the deposit has been paid in full and cleared in JK WebApp’s bank account.

Final Payment: The remaining 40% balance is due within 7 working days of JK WebApp’s involvement in the project being completed, as stated on the invoice. This payment is required regardless of the involvement of other parties.

Interim Payments: For projects extending beyond one month, interim payments may be requested based on the progress of completed work. These interim payments will be deducted from the final 40% balance.

Refunds: Deposits are non-refundable once work has commenced. Deposits for smaller projects are at JK WebApp’s discretion and may vary. Deposits will only be refunded if no work has begun.

Project Termination: If, at any point, the client decides to discontinue the project or is dissatisfied with the direction of the work, the client agrees to pay JK WebApp in full for the time and work completed up to that stage.

Website Health Check: Full payment is required in advance before JK WebApp commences any Website Health Check services. An invoice will be issued, and no refunds are available for this service.

Technical Standards

Browser Support: Websites are tested on the latest versions of major browsers including Microsoft Edge, Opera, Mozilla Firefox, Safari, and Google Chrome. If support for additional browsers or older versions is required, this must be specified at the beginning of the project and will be included in the initial quotation and cost.

Platform Testing: All websites are tested on both Windows and macOS platforms to ensure compatibility and functionality.

Mobile & Responsive Design: If a project requires a mobile-friendly (responsive) design, testing will be carried out on Android smartphones and tablets, as well as on Apple iOS devices.

Additional Testing: Any further testing beyond the above can be arranged upon request; however, this will incur additional costs.

Completion Date

Completion Timeline: JK WebApp will make every effort to complete projects within the agreed timeline. In the event of unforeseen circumstances, clients will be notified promptly if the project cannot be completed by the predetermined deadline.

Requests for Modifications: All requests for additional work or changes to the project specification must be submitted in writing (e.g., via email).

Impact on Price & Timeline: Any changes or additional work requested after the specification has been agreed upon or after work has commenced may affect both the project timeline and final cost. Such requests will be quoted separately, and upon approval, billed in advance as interim payments.

Rush Work: If a client requests a revised deadline earlier than originally agreed, a rush fee will apply. This will be discussed and confirmed before any rush work begins.

Client Review Responsibility: While JK WebApp performs thorough testing and quality checks, the client is ultimately responsible for reviewing the completed project and ensuring it meets their requirements.

Web Hosting Costs

Payment Terms: Web hosting fees are payable annually in advance or on a monthly recurring basis.

Cancellations: Hosting cancellations must be requested in writing via email. Cancellations do not qualify for refunds of any kind.

Non-Payment & Account Termination: If hosting payment is not received within 7 days of the invoice due date, the hosting account will be suspended or terminated. This means the website will no longer be accessible to users. Accounts may be reinstated once all outstanding payments are cleared in full.

Hosting Provider Terms: All hosting services are also subject to the Terms of Use set by the chosen Web Hosting Provider, in addition to JK WebApp’s policies.

Domain and SSL Names

Domain Ownership: All domain names purchased through JK WebApp are registered on the client’s behalf. The client is the legal owner of the domain name.

SSL Certificates: SSL certificates can be arranged upon request. These are also purchased and set up on the client’s behalf.

Provider Terms: Domains and SSL certificates are subject to the Terms of Use of the respective Domain Provider or Hosting Provider, in addition to JK WebApp’s policies.

Payment Terms

Web Design Projects: Payment for completed web design projects is due within 7 days of the invoice date.

Other Services: For smaller web development tasks or additional services, payment is due within 14 days of the invoice date.

Website Health Check: Full payment must be made in advance before any Website Health Check service begins. No refunds are available for this service.

Tax Compliance: JK WebApp is VAT/GST registered. All invoices will include the applicable tax in compliance with government regulations.

The Last Bit

Agreement to the above Terms & Conditions is deemed to have been made once the client pays the initial 60% deposit. This payment confirms acceptance of JK WebApp’s policies and the commencement of the project under these terms.

Website Health Check

Many websites require assistance with site performance, and some owners are no longer in touch with the original creator. A site assessment of these websites is beneficial in order to develop new goals and possibly refocus the website’s purpose.

The Website Health Check evaluates:

• Site performance
• Page content and code
• Link problems
• Calls to action
• Mobile device usability
• Social media effectiveness

On location, three tests will be conducted. They will highlight both positive aspects and issues that may arise, giving you a comprehensive overview of your site – a full check-up.

In a small number of situations, some tests may not be performed for technical reasons. In such cases, an update and/or alternative report will be provided.

The Website Health Check costs Rs 2000.00.

Site Performance Test

Using professional performance assessment tools, we evaluate the speed and performance of your website’s homepage and additional pages as needed.

Why performance matters:

• Faster websites lead to higher conversions and sales – users do not enjoy waiting for slow-loading pages.
• Studies show that a significant percentage of mobile site visits are abandoned if a page takes longer than a few seconds to load.
• Search engines such as Google consider site speed as an important ranking factor.

Page Scan Test

We scan up to 500 pages of your website to review page code and content. This analysis is essential for search engine positioning and represents the overall quality of your website’s structure.

The test identifies:

• A list of pages and headings.
• Missing files and broken links.
• Other technical or content-related issues that may impact performance.

The results can form the basis for a content review and audit of your site.

Site Overview Test

While the above tests focus on specific areas, the Overview Test provides a broad summary of your website’s overall health, including:

• Social media presence and following.
• Coding standards and requirements.
• Spelling and grammar accuracy.
• Reading comprehension levels of your content.
• Usability and user experience checks on mobile devices.

Drawing on years of web development and usability experience, we evaluate elements such as:

• Navigation and usability.
• Mobile responsiveness.
• Effectiveness of call-to-action placements.

Outcome

The Website Health Check provides you with a comprehensive analysis of your website. Reports may highlight simple fixes, which you can address with your existing web designer or developer. If you wish, JK WebApp can explore solutions further — costs and objectives will be discussed separately.

Having a clear plan for website improvement provides a strong foundation for long-term digital growth.

Maintenance Terms

Our website maintenance services are a cost-effective approach to performing website changes and improvements. Many online service providers overlook this critical part of web design services; however, at JK WebApp, long-term website administration is equally as crucial as website development.

Our dedicated website maintenance staff works with legacy systems and keeps up to date with the latest programming languages. We assist with the maintenance and upgrading of systems such as e-commerce stores, web apps, and corporate websites as they grow, alter, and expand to suit the changing demands of the organization.

Customer-facing websites must be current, with new material, blogs, features, and infographics that keep people returning; a website that updates frequently is also rated higher by search engines.

JK WebApp maintains the same high degree of quality assurance for maintenance as it does for web design services. Debugging, programming, updates, customer assistance, product data management, contact with external partners, and report creation are all part of our website maintenance services.

As part of our website maintenance services we assist with the following:

• Updates to site content.
• Creating new pages or graphics.
• Performance review and management.
• Site downtime alerts and resolution.
• Building new blogs and press releases.
• Creating, sending, and tracking newsletters.
• Creating offline promotional material.
• Creating online promotional material including banners, ads, and doorway pages.
• Adding, updating, and deleting site products as needed.
• Importing data from spreadsheets and external systems.
• Adding alerts (emails, text messages, calls, etc.) for specific web system notifications.
• Purging redundant site pages such as old news items and press releases.
• Replacing or repairing broken links to both internal and external sites.
• Creating new features that require programming.
• Interfacing with partners for data interchange.
• Issuing security alerts when needed and fixing any discovered bugs on the site.

Create a Strong Website with Dedicated Web Maintenance Services: Web maintenance services can make your website stronger than it is today. If your business relies heavily on your website, you need to keep it powerful and up to date. An out-of-date website hurts your business and drives away potential opportunities.

Summary

By proceeding with a project and paying the initial deposit, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

These terms are designed to protect both you as the client and JK WebApp as your digital partner, ensuring clear expectations around scope, timelines, payments, hosting, domains, maintenance, and ongoing support.

If you have any questions or need clarification on any point, please reach out before the project begins.

Need a custom agreement or NDA?
We’re happy to discuss tailored contracts for larger or specialised projects.